Refunds & Returns
Can I return my hydesk and get a refund? Will I have to pay for shipping?
Yes, you can return your hydesk and get a refund if necessary.
If there’s an issue with your hydesk, contact us at email@example.com and share your experience.
If in line with our Terms and Conditions, we will send you a prepaid return label, which you should attach onto the package in which you will be sending the hydesk and you will receive a refund.
If there’s nothing wrong with your hydesk in terms of product quality and/or colour, but you don’t want to keep it or pass it onto someone else anyway, you can still withdraw from the contract within 14 days of receiving it and get a full refund without stating any reason.
In this case, however, you will have to manage the whole shipping process and cover the cost of shipping yourself.
This policy has been set in place to minimise unnecessary returns, which in turn helps mitigate our carbon footprint.
To exercise your right of contract withdrawal, send us an email to firstname.lastname@example.org, stating that you would like to withdraw from the contract. Please include your invoice, which you were sent after your order.
You aren’t required to send us your hydesk in the original packaging, although it would be ideal.
If you decide not to send your hydesk in the original packaging, please make sure that the packaging in which you will be sending the hydesk is appropriate for such a product.
Instructions on how to pack a parcel can be found here in English and here in German.
The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.